Return Policy

RETURN and REFUND POLICY:

We stand 100% behind the satisfaction of our customers!

If for some reason you are not satisfied with your order, please call Malincho.com customer service within 72 hours of receipt at 609-677-6090 or e-mail us at malincho@malincho.com. You may return it within 7 days after discussing it with Malincho.com customer service representative. The shipping costs for return items are paid by the customers.

DAMAGED PRODUCTS:

We do understand that sometimes product gets damaged in transit. If this is the case, please contact us within 72 hours of receipt of the delivery. Please document this with photos. Refund will be issued within a week.

WRONG PRODUCTS:

If you received a wrong item, please check the invoice that came with your order first. If it has been found that you received the wrong product then, please contact us within 72 hours of receipt of the delivery. We will guide you through the process to receive the correct one.

Please note: Please do not open the product packaging of the incorrect item as we cannot process any return/exchange for opened items even if it is an incorrect item. Any claims after the 72 hour time-frame shall not be honored. Replacement packages are shipped using the same shipping method as original method selected on the order - expedited shipping option costs are the responsibility of the customer.

 

EXPIRED PRODUCTS:

With the use of our inventory system and our packing specialists, Malincho.com works hard to ensure that no expired/out-dated products are shipped to customers. Malincho.com maintains and upholds a quality guarantee on the products that are shipped to our customers. If in the case you receive an expired product, please contact us immediately!

Please note:

If you receive an expired item, you must notify us within 72 hours of receiving the   package. Please do not open the packaging of the incorrect item as we cannot   process a return/exchange for opened items even if they are received expired.  Any claims after the 72 hour time-frame shall be void. Customer may be   asked to supply evidence of expired product(s) and/or to ship the product   back to us. Replacement packages are shipped using the same shipping method as original method selected on the order - expedited shipping option costs are the responsibility of the customer. 

 

MISSING PRODUCTS: 

Malincho.com package will contain all in-stock   items that were purchased - please note that you may   receive multiple packages for one order. Please report   shortages upon receipt of the delivered package. Items that are temporarily   out of stock will automatically be refunded within a week. If there are any   missing items from the package, you will need to contact customer service   within 72 hours of receiving the package.

 Please   note: If you are missing an item, you must notify Malincho.com within 72   hours of receiving the package. Any claims after the 72 hour time-frame may not be processed.  Replacement packages are shipped using the same shipping method as original method selected on the order - expedited shipping option costs are the responsibility of the customer.

 

Warm Weather Shipping Policy - Please read carefully!

During the hot summer months, Malincho.com strongly recommends that all perishable items be shipped via an expedited shipping method. Expedited orders (2 day air or overnight) will be packed with reusable ice packs and insulation at no additional charge. Malincho.com is not responsible for damage of perishable items during shipping, unless an expedited shipping method is chosen.

 

Thank you!

Malincho.com